Frequently Asked Questions
Everything you need to know about our digital products, licensing model, renewals, and support.
1. Products & Platform
What digital products does CAIRO INFOTEC provide?
We engineer high-performance WordPress Plugins, premium responsive WordPress Themes, and optimized Google Blogger Templates. All products are built with clean code, zero bloat, strict security standards, and direct developer support.
Are your products original and safe?
Yes, 100%. All products sold on CAIRO INFOTEC DIGITAL STORE are developed in-house by our engineering team. We never resell third-party scripts, nulled software, or unlicensed code. Every file undergoes automated static security analysis before being released.
2. Licensing & Site Activation
How does the license key system work?
Upon verified payment, you receive a cryptographically unique license key (e.g. CAIR-XXXX-XXXX-XXXX-XXXX). When entered into your WordPress admin or bound to your Blogger blog URL, the product connects to our licensing API to authenticate your domain and activate premium features.
Will my website crash if my license expires?
Absolutely NOT. We follow a strict non-breaking security policy. If your license expires, your live website and public pages continue operating normally. Only access to automated 1-click updates, new features, and priority technical support will pause until renewed.
Can I transfer a license to a different domain or blog?
Yes! You have complete control in your Customer Dashboard > Registered Websites. You can deactivate an old staging/development domain and bind your license to a new live production domain anytime.
3. Updates & Renewals
How do I receive product updates?
WordPress Plugins & Themes: Updates are delivered directly to your WordPress dashboard using official WordPress update hooks. You can update with a single click without manually downloading ZIP files.
Blogger Templates: New XML versions and upgrade changelogs are available for immediate download in your Customer Dashboard.
How do renewals work?
You can renew your license directly from your Customer Dashboard or via the Renew button in your product's license screen. Renewing grants another full year of automated updates and engineering support. Lifetime licenses never require renewal.
4. Payments & Refunds
Which payment methods are accepted?
We accept UPI (Google Pay, PhonePe, Paytm, BHIM), NetBanking from all major banks, Credit & Debit Cards (Visa, MasterCard, RuPay), and international cards via secure SSL payment gateways.
What is your refund policy?
We offer a 14-day money-back guarantee. If a product fails to function as advertised and our support team cannot resolve the technical problem, you will receive a full refund. Please review our Refund Policy for full details.
Still have a question?
Our support engineering team typically responds within 2-4 business hours.
Contact Support